Shipping Cost
All orders are free shipping and shipped from EU warehouse.
Order Processing and Pick-Up
- Instock products are processed within 1 business days.
- Pre-sale products please check the product page for specific shipping timelines or contact us to confirm the time.
- Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.
- After processing, the package is picked up and shipped by a trusted carrier like the Fedex, DPD etc.
How do I know my order has shipped?
- Once your order ships, you will receive an automated email with your tracking details.
Delivery
- Expected delivery within 2-9 business days, depending on your location.
|
Warehouse |
Destination |
Est. Shipping Time |
Shipping Cost |
|
EU Warehouses |
Poland,Italy |
2-3 Business days |
FREE |
|
Germany,France,Netherlands,Denmark,Slovakia,Bulgaria,Croatia,Luxembourg,Luxembourg,Austria,Greece,Latvia,Czech Republic,Slovakia,Slovenia,Belgium,Estonia,Sweden,Lithuania,Romania,Finland,Portugal,Spain,Ireland |
3-9 Business days |
FREE |
Note: The above delivery time is the delivery time of most parcels under normal circumstances, except for special weather and logistics delays.
About Custom Duties:
As we want to be as transparent as possible, goods purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), and excise duties. This is a standard practice in some countries, and they are collected by your local government customs authorities.
All of our products have stock in our EU warehouses. We prepay the customs duties for our Europe shipments, so you do not need to pay an extra sum after placing an order with us.
More Detail You May Want to Know
1. Why can't I find my order information?
Case 1: No account registered → Just sign up with the email you used for your order, and the information will be linked automatically.
Case 2: Registered email doesn't match order email → Contact us and provide both email addresses, and we’ll help you merge the orders.
2. Why haven’t I received a shipping notification (for In-Stock items)
📌 Reasons:
-Your email might be incorrect, or notifications might be filtered as spam.
-Your address needs further confirmation.
-There’s a delay at the warehouse/shipping partner, or there was a temporary issue with the system.
-The inventory records need updating, and we're waiting for the new batch to arrive.
💡Delivery: Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you haven’t received a notification within 3 business days, please contact us!
3. Why haven’t I received a shipping notification (for Pre-order items)?
📌 Reasons:
-Your email address might be incorrect, or notifications might be filtered as spam.
-Due to a technical issue, the expected shipping date update was not sent.
💡 Suggestion: Please check your spam folder, or contact us to confirm the latest status.
4. Can I change my delivery address, color or model?
✅ Before the tracking number is generated: Contact us via email (info@ottobest.com) to make changes.
❌ After shipping: No changes could be made due to shipping agreements. Please double-check your information before placing an order. If you really need changes, please contact us — note that there may be extra logistics fee.